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Ordering Information

Shopping Help
 
  
 
  
  
  
  
 
  
  
  
 
  
  
 
  
  
  
  
 
  
  
 
  

 
For your convenience, there are several options for placing an order with Practical Trauma.

Online
GSA Advantage!
By Mail
By Telephone
By FAX



Payment Methods include:

Purchase Order
Credit Card
Personal/Business Check
Money Order or Cashier's Check



Other Information

GSA Schedule Discount
Industrial Funding Fee
Sales Tax
Return Policy



Return Policy

Your complete satisfaction is important to us. That's why we offer only quality products. If you aren't satisfied with an item, return it to us and we'll replace it or refund the purchase price. Follow the instructions on the bottom of your Packing Slip.

Orders over $3,000.00 are considered final and are not refundable unless there was an error on our part or the products are defective.


Placing an online order

For help using the shopping cart, click here: Shopping Help

Once you have added the items you wish to purchase to the shopping cart and calculated the order total, Click the "Online Order" button to access the secure order form.

After filling in the information requested on the order form, click "Submit Order" to send the order.

Your order is kept on a secure server and an email receipt with an order number will be sent to you.

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Placing an order by mail

For help using the shopping cart, click here: Shopping Help

Once you have added the items you wish to purchase to the shopping cart and calculated the order total, Click the "Mail Order" button to access the secure order form.

After filling in the information requested on the order form, click "Submit Order" to generate an order form which you can print and mail or fax.

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Placing an order by phone

For help using the shopping cart, click here: Shopping Help

You may place an order by calling our toll free number, 1-800-587-2313.

Please leave your phone number, the item numbers and quantity, billing information and your credit card number and expiration date on the voice mail.

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Placing an order by fax

For help using the shopping cart, click here: Shopping Help

Once you have added the items you wish to purchase to the shopping cart and calculated the order total, Click the "Mail Order" button to access the secure order form.

After filling in the information requested on the order form, click "Submit Order" to generate an order form which you can fax or print.

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Paying by Purchase Order

Federal Agencies may submit purchase orders for GSA Schedule orders. For all other customers and non-GSA Schedule orders, purchase orders require prior approval.

Purchase orders may be submitted by mail, by FAX or by email. An order form can be generated by our web site following the instructions for mail and FAX orders. You may print the order form as a pdf file and attach it to email. For security purposes, please do not send credit card information through email.

For further information about purchase orders, please contact us.

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Paying by Credit Card

The online order form is located on a secure server so your credit card information is protected. If you mail or fax your order, please print your card information on the order form.

You may also order by telephone using your credit card.

Your card will not be billed until the order is shipped.

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Paying by Personal/Business Check

You may order by mail and pay with a personal or business check.

Your order will be shipped when your check clears.

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Paying by Money Order or Cashier's Check

You may order by mail and pay with a money order or cashier's check.

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GSA Schedule Discount

2% off listed commercial prices.
(Prices listed on this web site reflect 2% discount)
Additional 3% (total 5%) for orders between $50,000 and $99,999.
Additional 6% (total 8%) for orders $100,000 and over.

Discount applies only to products offered under GSA Schedule. (designated by item numbers ending with "G")

Quantity discount will be applied when we receive the order.

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Industrial Funding Fee

IFF is assessed by GSA for all purchases under the GSA Schedule.
The current rate is .75%
(Prices listed on this web site reflect IFF)

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Sales Tax

Orders shipped to Washington State will show a state sales tax amount.

Sales Tax will not be charged for GSA customers and will be removed when we receive the order. If you are a non Federal Government Agency and are tax exempt, please note your status in the "comments" box on the order form.

 

 
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